How We Service You

Change can be daunting, especially when time seems to conspire against us. Add to that the relentless scarcity of full-time equivalents (FTEs) and the myriad hats we wear to meet ever-growing customer satisfaction metrics.

At Voyage, we recognize that serving our customers goes beyond providing a reliable software platform. It’s about rolling up our sleeves and diving into the day-to-day tasks that drive product adoption.  It goes beyond the code to help you navigate the service waters. 

Onboarding Excellence

Our onboarding process is personalized, not just a checklist. We guide you through setting up applications, configuring your administration portal, and inviting team members.

Need that bill pay button on your website? Consider it done. Your customers will find it there, ready for seamless payments.

Our comprehensive training sessions are designed not just to instruct, but to empower. From the moment these tools are integrated into your workflow, we ensure that every team member, regardless of their technical proficiency, feels confident and competent. These aren't your run-of-the-mill, forgettable tutorials. Each session is interactive, engaging, and tailored to meet the unique needs and learning styles of your staff. We go beyond mere demonstrations to facilitate hands-on experiences, ensuring that questions are answered, and apprehensions are addressed.

Our goal is to make sure that by the end of our training, using these tools feels as natural as breathing, setting a solid foundation for your team's success from day one.

Success Managers by Your Side 

Our success managers are more than titles; they’re your partners in growth and innovation. With a hands-on approach, they work closely with your team lead, immersing themselves in the unique challenges and opportunities your business faces. Their goal? To drive customer adoption and ensure your service not only reaches its target audience but resonates with them deeply. They are not just advisors; they are an extension of your team, leveraging their expertise to strategize, optimize, and execute plans that propel your business forward.

Our library of documents simplifies broadcasting your new service in a way that's both efficient and effective. Whether it’s patients, clients, or your broader community, we understand the importance of engaging content. That's why our resources are crafted to captivate and inform, tailored to speak directly to your audience. From informative brochures and eye-catching flyers to compelling digital content and interactive presentations, we’ve got a diverse range of materials to share. These tools are designed not just to announce your new service but to tell a story that connects with your audience on a personal level.

Monthly check-ins are a cornerstone of our strategy to measure success and chart a course for growth. These sessions provide a regular forum for feedback, reflection, and strategic planning. They allow us to set benchmarks, track progress, and adjust our strategies in real-time. It’s a collaborative process, one where your insights and experiences drive our collective efforts to refine and enhance our approach. Through these check-ins, we ensure that our partnership is always moving forward, always evolving, and always aligned with your business goals and the changing needs of your customers.

Beyond Vendorship

With Voyage, you gain more than just a service provider; you gain a growth partner who is deeply invested in your journey. We are not just committed to driving user adoption; we are dedicated to becoming a part of your team, understanding your unique challenges, and leveraging our expertise to fuel your growth. Our approach is holistic, considering all aspects of your business to ensure that our solutions are not only effective but also sustainable in the long term.

But that’s not all. At Voyage, we believe in the power of collaboration and communication. We listen to your feedback with an open mind, actively seeking out solutions to today’s challenges. Our team doesn’t just offer quick fixes; we strive to understand the root of the problem, ensuring that our solutions are comprehensive and tailored to your specific needs. Our passion for helping businesses thrive is at the core of everything we do. By working closely with you, we aim to uncover innovative solutions that we can confidently deliver upon, solutions that are not only practical but also transformative.

We understand that time is your most valuable asset. If it’s a pain now, let’s find smarter ways to reclaim time from the daily grind. Our goal is to streamline your processes, eliminate inefficiencies, and free up your time so that you can focus on what you do best—growing your business.

With Voyage by your side, you can expect a partnership that goes beyond vendorship, one that is truly committed to your success every step of the way.